Privacy Policy
Last Updated: September 2025
Our Commitment to Privacy
sterliing llawe is committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and use our legal services in accordance with Singapore's Personal Data Protection Act (PDPA) and other applicable privacy laws.
This policy applies to all personal data we collect through our website, during consultations, and in the course of providing legal services. By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
Contact for Privacy Matters: If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected] or +65 6532 8974.
Personal Data We Collect
We collect personal data that you provide directly to us and information that is automatically collected when you use our website. The types of data we collect include:
Contact Information
- Full name and professional title
- Email address and phone number
- Business address and mailing address
- Company name and position (if applicable)
Legal Matter Information
- Nature of legal matter and service requirements
- Case details and supporting documentation
- Financial information relevant to legal services
- Communication records and correspondence
Website Usage Data
- IP address and browser type
- Pages visited and time spent on site
- Device information and operating system
- Referral source and search terms
How We Use Your Personal Data
We use your personal data for legitimate business purposes and in accordance with the legal basis for processing under applicable privacy laws. Our primary uses include:
Service Delivery
- • Providing legal consultation and advice
- • Processing legal documents and filings
- • Managing client relationships and cases
- • Communicating about legal matters
Business Operations
- • Billing and payment processing
- • Maintaining accurate client records
- • Quality assurance and training
- • Business development and improvement
Legal Compliance
- • Meeting regulatory requirements
- • Anti-money laundering compliance
- • Professional conduct obligations
- • Tax and financial reporting
Marketing Communications
- • Legal updates and newsletters (with consent)
- • Service announcements
- • Event invitations and legal seminars
- • Website personalization
Data Protection Measures
We implement comprehensive security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:
Technical Safeguards
- SSL encryption for data transmission
- Secure document storage systems
- Regular security assessments and updates
- Firewall protection and intrusion detection
Administrative Controls
- Access controls and user authentication
- Staff training on data protection
- Confidentiality agreements and policies
- Regular privacy compliance audits
Data Breach Notification
In the event of a data breach that may affect your personal data, we will notify the relevant authorities within 72 hours and inform affected individuals without undue delay, in accordance with applicable privacy laws.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations:
Contact Form Submissions
Retained for 3 years from last contact
Active Client Records
Retained for 5 years after matter completion
Financial Records
Retained for 7 years (legal requirement)
Marketing Data
Until consent is withdrawn
Note: Some records may be retained longer if required by law, regulation, or for legitimate business purposes such as defending legal claims.
Your Privacy Rights
Under Singapore's Personal Data Protection Act and other applicable privacy laws, you have the following rights regarding your personal data:
Right to Access
Request access to your personal data and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data when no longer necessary for the original purpose.
Right to Data Portability
Request your personal data in a portable format for transfer to another service provider.
Right to Object
Object to processing of your personal data for direct marketing or other purposes.
Right to Withdraw Consent
Withdraw consent for processing where consent is the legal basis.
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected] or +65 6532 8974. We will respond to your request within 30 days.
You also have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe your privacy rights have been violated.
Third-Party Services
We may use third-party services to enhance our website functionality and provide better services. These third parties may collect and process your personal data:
Google Analytics
Analyzes website traffic and user behavior to help us improve our services.
Privacy Policy: https://policies.google.com/privacy
Payment Processors
Process payments for legal services with appropriate security measures.
Email Service Providers
Manage email communications and newsletter subscriptions.
Hosting Services
Provide secure hosting for our website and client data storage.
International Data Transfers
Some of our third-party service providers may be located outside Singapore. When we transfer your personal data internationally, we ensure adequate protection through:
- Adequacy decisions by Singapore authorities
- Standard contractual clauses approved by data protection authorities
- Binding corporate rules for multinational service providers
- Explicit consent for specific transfers where required
Contact Us About Privacy
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:
Privacy Officer
Response Timeline
• Privacy inquiries: Within 24 hours
• Data access requests: Within 30 days
• Data correction requests: Within 30 days
• Complaints: Within 7 days acknowledgment
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Post the updated policy on our website with a new "Last Updated" date
- Notify active clients by email or other appropriate means
- Obtain consent where required by law for material changes
- Provide a summary of key changes for easy understanding